Process Management at Northern Essex Community College is about continually looking for ways to improve programs and services for our students and stakeholders. It is a set of tools combined with a philosophy of improvement that will cause our college processes to be more effective and efficient. The overall goal is to promote better service to students and collaboration among faculty and staff working on college projects.
By studying the “ways” we do things (the processes we complete on a daily basis), we can identify areas for improvement, resulting in increased efficiency, improved customer service, and saved resources (time, money, man-power, etc.) Read on to learn the latest in process management at NECC, and get involved by joining a team or suggesting a topic for study.
Process Management is an offspring of the “quality movement” begun by W. Edwards Deming. It uses the principles and tools of Total Quality Management or Continuous Quality Improvement (TQM/CQI) and adapts them to an academic environment. This adaptation was made almost two decades ago by Dr. Stanley E. Jensen and has been successfully used at several dozen colleges and universities in the United States. The purpose of process management is to help a college or university to “meet and exceed the needs and expectations of students and stakeholders and then continuing to improve.”
The principles and tools of Process Management can be used to make any process more effective and efficient, thus saving time and money plus providing better service. It can be used in any department of any college or university including academic departments but also student services areas, finance areas and human resource departments. The focus is to provide outstanding service to students, employees and stakeholders.